| Q1: |
What are the requirements of renting a car? |
| |
Driver must produce a valid
Singapore Class 3 driver's license and identity card (locals)
or International driver's license translated in English
with passport (foreigners). Minimum age is above 23 and
maximum 60 years old. A minimum of 2-year qualified driving
experience is required.
|
| Q2. |
What does the car rental rate include? |
| |
Rates include insurance, maintenance
and unlimited mileage. Minimum charge is one-day rental.
Excess hour is charge at one fifth of daily rates. Rates
are subject to change without prior notice. All rates are
quoted in Singapore currency and are subject to GST (Goods
and Service Tax).
|
| Q3. |
What does your car rental insurance
cover?
|
| |
Vehicle is insured to cover unlimited
third-party liability and property damage up to S$ 500.000.
|
| Q4. |
What is CDW? |
| |
CDW is COLLISION DAMAGE WAIVER. Vehicle
is covered under comprehensive insurance. However, the hirer
is liable for the excess liability, which may be reduced
to non-waiverable excess upon payment of the CDW as follows:
-
| Group
|
Excess Liability
|
CDW
Per Day / Week |
Non Waiverable
Excess |
Economy Class
|
S$1500
|
S$15 / S$105 |
S$750
|
Executive Class
|
S$1500 |
S$15 / S$105 |
S$750
|
Luxury Class
|
S$2000 |
S$20 / S$140 |
S$1000
|
Recreational
Class
|
S$2000 |
S$20 / S$140 |
S$1000 |
CDW does not cover missing items, accessories, windscreen,
sand blasting, paintwork, undercarriage, vandalism, riots,
act of god or damages not caused as a result of collision.
Excess liability is applicable to each and every accident
or damages.
|
| Q5. |
What happens if my vehicle is involved in an accident? |
| |
The hirer must report all accidents to
Popular Office immediately. Hirer shall not admit liability.
Should there be bodily injuries, the hirer must report to
the Singapore Traffic Police within 24 hours. the original
copy of the accident report must be forwardedto our office
as soon as possible. For non-injury accident case, the hirer
is required to fill in a non-injury motor accident report
form, which can be obtained from Popular Rent A Car Office.
|
| Q6. |
Can I arrange for an additional Personal Accident
Insurance Coverage?
|
| |
This additional cover may be arranged
at the request of the hirer, which provides coverage of
up to S$10,000 for the driver and S$40,000 collectively
for the passengers (up to maximum of four (04) passengers).
|
| Q7. |
Will there be any charge if I want the vehicle
to be delivered to me? |
| |
A service fee of S$20.00 is chargeable
for either delivery or collection of car during office hours
(0900-1800 hrs Mon-Fri & 0900-1600 hrs on Sat) and S$30.00
after office hours.
|
| Q8. |
Must I refill the petrol tank?
|
| |
Hirer should refill the petrol to the
same level as rented out from Popular Rent A Car. If the
tank is not refueled, a S$5 refueling service charge, the
cost of petrol and GST will be levied.
|
| Q9. |
What if I receive a parking ticket? |
| |
Hirer is responsible for all parking
and traffic violations and it is the responsibility of the
hirer to have the cash card for ERP gantry.
|
| Q10. |
Can the rental vehicle be driven to Malaysia?
|
| |
Vehicles are strictly for Singapore use
only. If the hired vehicle is driven into Malaysia, the
hirer shall be responsible for the full cost of Recovery
/ Towing charges back to Singapore in the event of a breakdown
plus an unlimited liability should an accident occur. However,
hirer may elect for the option to use the hired vehicle
in Malaysia by informing Popular’s office in advance
so that authorisation, insurance, recovery and towing service
can be arranged at S$45.00 per day or S$300.00 per month.
The excess liability for Malaysia use will be double of
the Singapore excess.
|
| Q11. |
What if the rental vehicle breaks down? |
| |
24-Hour Breakdown Service is available
in Singapore only.
Popular Rent A Car provides a 24-Hour Emergency
Breakdown and Towing service at no cost to the hirer, in
the event that the vehicle or its replacement suffers a
breakdown or accident within mainland Singapore.
The hirer agrees that punctured tyres,
empty petrol tank, loss of car key or key locked inside
the vehicle by itself, does not constitute a breakdown and
in the event that the 24-Hour Emergency Service is called
to upon to respond to such occurrence, the hirer shall bear
the cost of such response at S$30.00 service charge per
trip and other cost as follows: -
Loss of car key - Chargeable
Damaged tyres - Chargeable
Puncture tyres - FOC
|
| Q12. |
How can I extend the rental period? |
| |
Should the hirer wish to extend the
rental period, it is important that Popular is informed
immediately. An advance payment is required to extend the
rental period, failing which the hirer is driving without
insurance.
|
| Q13. |
How should I pay for the rental? |
| |
The estimated rental charge for the period
plus a deposit is payable upon taking delivery of the vehicle.
Final adjustment will be made upon return of the vehicle
and completion of the rental. Please note that there will
be no refund in the event that the hired vehicle is returned
earlier before the expiry date. Popular recognises and accepts
all major credits cards.
|
| Q14. |
What if there is an additional driver? |
| |
An additional driver is required to register
with Popular before he/she is allowed to drive the hired
vehicle. Otherwise, he/she will not be covered by the insurance
or CDW.
A maximum of one authorised driver and one additional driver
for retail rental, while two additional drivers for corporate
rental.
For retail rental, there will be a surcharge of S$20.00
per additional driver per rental and S$80.00 per month for
corporate rental.
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